Australia Wide Dispatch

  • Dispatch is within 24 hours, except on weekends & public holidays.
  • All orders are dispatched from our Sydney warehouse.
  • On occasion, things go wrong. If something comes up, we'll contact you to work out a solution.

Please note that sometimes circumstances outside of our control may affect or delay your individual delivery.

Regular Delivery Times

  • Sydney Metro - Next Business Day to 2 days
  • Melbourne Metro - Next Business Day to 3 Days
  • Brisbane - 2 to 3 Business Days
  • Adelaide - 3 to 4 Business Days
  • Perth - 3 to 7 Business Days
  • ACT - 2 Business Days
  • Tasmania (Hob + Lau) - 4 Business Days
  • NSW Other - 2 to 3 Business Days
  • VIC Other - 3 to 4 Business Days
  • QLD - Near Brisbane - 2 to 3 Business Days
  • QLD - Middle & North - 3 to 5 Business Days
  • SA Other - 3 to 5 Business Days
  • WA - Middle - 3 to 7 Business Days
  • WA - Northern - 3 to 7 Business Days
  • NT - 3 to 5 Business Days
  • International - Please contact us

These times are typical delivery times. Circumstances outside of our control may affect your individual delivery.

Warehouse Click & Collect

  • Pick up ONLY from 33 Brighton Ave Croydon Park NSW
  • Orders will automatically be ready at 10am the next business day
  • Pick up anytime between 10am and 2:30pm Monday to Friday
  • Proof of Purchase & ID required
  • 3rd party pickups require approval

Need your order sooner? If you order before 8am on a business day, you can pick up same day between 10am & 2:30pm.

Please  contact us for further information.

How Freight Is Calculated

Freight charges are automatically calculated by the website in your shopping cart. Simply enter your postcode to calculate freight.

  • The freight calculation is based on the physical size of your order and your postcode.
  • Charges for your postcode are based on information provided to us by our trusted third party courier partners and include handling and packaging.

Delivery Method Options

Trusted Third Party Courier Partners

  • All orders are delivered by our our trusted third party courier partners.
  • You will receive an email and SMS from our courier partners when your order has been collected from us, when it's in transit and just before delivery to you.
  • This email gives you a parcel tracking link allowing you to track the progress of your order delivery.

Authority To Leave

  • You may select to authorise the driver to leave your order if you are not at home.
  • Your parcel/s will be placed at your selected location if the delivery address is unattended.
  • You also agree that the order is deemed received once the parcel/s are left at your requested Authority To Leave location.
  • Christmas Warehouse and the parcel deliverer do not accept any responsibility and cannot be held responsible for any loss or damage to any parcel/s once left.
  • You warrant that the delivery driver is free from any possible harm or injury when leaving your parcel/s at your Authority To Leave location, and that the delivery site also is safe and easy to access.
  • Christmas Warehouse will consider their obligation to deliver your goods fulfilled when the parcel/s are left.
  • Failed delivery attempts may incur a re-delivery fee. We recommend providing Authority to Leave to avoid these fees.

Freight Charges

The prices indicated for products on our website exclude freight and handling. Freight charges are automatically calculated by the website on your shopping cart.

  • The freight calculation is based on the physical size of your order, and the charges that correspond to that size for your postcode.
  • Charges for your postcode are based on information provided to us by our courier partners and include handling and packaging.
  • The freight charged to you is on a cost basis - we only charge you what we are charged.

Our aim to is deliver your order to you using the cheapest, most reliable delivery method.

Christmas Warehouse has been delivering Christmas trees, lights and decorations to customers throughout Australia since 1985 so whether you are in Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Canberra or anywhere in between ... we have got you covered.

We use the fastest, most reliable transport companies for the safe delivery of your order and normal courier delivery times apply depending on your location. No order is too large or too small.